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Call Me Anything, Just Don't Call Me Late for Dinner

Duration risk is a funny thing.

I remember learning about it in macroeconomics freshman year in college. The class was taught by an 85-year-old guy who I'm pretty sure was also an economist during the Great Depression (bad time for America, GREAT time to be an up-and-coming economist).

I also had a boxing coach in college who often remarked on the standard three-minute round, "Three minutes is a long time, no matter what she says."

Which is a different type of duration risk.

Anyway, I vaguely remember discussing duration risk in economics class. At the time, I basically understood it as not writing a check your ass can't cash. Which is a double negative, and technically not the definition, but we're going to run with it for a sec.

My friend Brian Morrissey recently interviewed me about the Anthropic S-1 on his podcast about media stuff (very meta) The Rebooting. We got into duration risk, and more specifically, trying to time your market opportunity.

He had a quote about the current AI buildout I liked:

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"Creditors are starting to worry that the AI buildout is unsustainable by jacking up the borrowing costs that are underlying the buildout.

A hallmark of bubbles is unsustainable debt to fuel capital expenditures. The railroads boom in the 1860s and 1870s was a classic productive bubble that led to a remade economy, yet saw a financial crash because those gains didn't materialize soon enough."

Life on the rails!

The people investing were directionally correct. Railroads fundamentally changed how goods and people moved around the country, opened up new markets, and created an enormous amount of economic value. Chicago, Atlanta, and Omaha are all products of the railroad boom (you can thank me if you ever get on Jeopardy).

Just asked my wife to cop me these railroad bonds for xmas

Unfortunately, a lot of the people financing that expansion didn't make it to the “returns” part of the cycle. In fact, most of them went broke.

I think there's a legitimate risk of something similar happening with AI.

The No. 1 question in my mind is whether the use cases for AI can keep growing at the same pace that the cost of tokens is falling. And whether all the infrastructure being built today will be economically competitive by the time the latent demand arrives.

I doubt that he’s alive anymore (due to his duration) but I think this is what my college economic professor would call duration risk.

Your company has duration risk, too

Most readers aren't running an LLM company. I sure as hell ain’t. So let’s talk about the concept more broadly.

Technically, duration risk is how much a bond's value moves when interest rates do, and the longer the duration, the more sensitive it is. Longer life of bond = more surface area for interest rates to change during its life and change what it’s worth.

The business equivalent is how far into the future you've committed yourself to an economic assumption that may no longer be true.

Think about signing a 10-year office lease based on your expectations for headcount and office utilization. How many SoHo ghost towns did COVID + ZIRP produce? Or signing a five-year customer contract at a fixed price, with no idea what your cost to serve will look like in year four (“oh shit, we have to build AI into this thing to stay competitive now?!”)

Both can be fantastic decisions if your assumptions hold. The trouble starts when they don't… particularly when the revenue you're counting on and the expenses you've committed to have very different durations.

Revenue and Expense Mismatches

Imagine two companies, each doing $100 million in revenue and $20 million in EBITDA.

Company A has customers on three-year contracts with annual price escalators, relatively flexible vendor agreements, and a cost structure where a meaningful chunk of expenses can flex with demand.

Company B has customers who can cancel every 30 days, plus a five-year office lease, long-term vendor minimums, and a pile of other fixed commitments negotiated under the assumption that today's revenue won’t churn.

They’ve got identical 20% margins today, but I'd pay considerably more for Company A, all else being equal. If revenue falls 20%, Company A has contracts slowing the decline and costs it can pull back. Company B has neither, so the same revenue hit does a lot more damage to its margins and, more importantly, its cash balance. It would experience a nonlinear unwinding.

You can't control when the market shows up

Some of the assumptions you make are about your own company. Maybe you hire 50 salespeople because you think you're going to double revenue, only to discover that your product just isn’t that good.

Macro shocks are obviously harder to control for… the whole market grows slower than expected, or rates stay higher for longer and your customers stop spending, or a competitor launches something substantially cheaper and the pricing behind your business model suddenly looks ridiculous, or Anthropic now allows you to remove the backgrounds in photos (RIP to Canva).

I've often said that many markets only have an 18 to 24 month window of opportunity. Webvan and Instacart are v. similar, except for their timing.

Again and again we’ve seen you can be completely right about the market opportunity and still run out of money while waiting for it to arrive.

I'd rather lock in revenue than expenses

I'd be more willing to throw the ball deep on the revenue side than the expense side. Perhaps that's the CFO in me. I'd be much happier locking in five years of revenue than five years of expenses (caveat: if the product burns a lot of compute and the customer wants fixed pricing for all five years, I'd want a good view on how much cost to serve could move in that window… not that anyone actually knows with certainty… hence why so many of us have moved to usage based models).

If I were to add up all the instances I’ve told sales to take that deal off the street, I’ve been happier more times than I’ve been sad. Book that ish.

Because if I know a customer is committed to paying us for the next three years, I'm more comfortable hiring people, building products, and making other investments to propel the business forward. I have a better baseline to plan off.

Now, of course, you can't wait until every customer has signed before building a product, hiring a sales team, or opening a new location.

I'm not suggesting you match the duration of every customer contract to every vendor agreement. That would be psychotic.

Some amount of investment has to precede demand. No risk it, no biscuit, as Bruce Ariens used to say.

But it doesn’t mean you can’t be acutely aware of the delicate balance between your commitments.

A few acid tests to measure your duration risk

There are a few back-of-the-envelope exercises I run to see how much of our future we've already committed to.

1. What percentage of revenue and expenses are already locked in?

For each of the next three years, calculate what percentage of your revenue forecast is backed by signed, non-cancellable commitments, and what percentage of your expense forecast is already contractually committed.

  • If 85% of next year's expenses are locked in but only 30% of revenue is, I'd want to know how much pipeline we need to bridge the gap.

  • And for your biggest customers, look at contracted contribution margin rather than just revenue, since that tells you how much of the fixed-cost base they actually cover.

2. How much runway disappears if new revenue arrives 18 months late?

Take your expected net new revenue and push it out 18 months, while leaving committed expenses exactly where they are.

  • How much additional cash do you burn, and how much runway is left?

  • I'd run this test hard on new products or markets where the demand is a swag.

3. What percentage of expenses can you cut in 30, 90, and 180 days?

Take your ten largest expense commitments and assume revenue falls 20% tomorrow.

  • How much can you actually eliminate within 30, 90, and 180 days, once you include severance, termination penalties, and vendor minimums?

  • Can you identify the short term levers you can pull in a pinch?

And finally, at times like these we recite the three holy rules of being a cfo:

  1. Don't run out of money.

  2. Don't run out of money.

  3. Don't run out of money.

(Oh, and if you’re still reading I've got some railroad bonds I'd like to sell you.)

Weekly Valuation and Efficiency Metrics

Revenue Multiples

Revenue multiples are a shortcut to compare valuations across the technology landscape, where companies may not yet be profitable. The most standard timeframe for revenue multiple comparison is on a “Next Twelve Months” (NTM Revenue) basis.

NTM is a generous cut, as it gives a company “credit” for a full “rolling” future year. It also puts all companies on equal footing, regardless of their fiscal year end and quarterly seasonality.

However, not all technology sectors or monetization strategies receive the same “credit” on their forward revenue, which operators should be aware of when they create comp sets for their own companies. That is why I break them out as separate “indexes”.

Reasons may include:

  • Recurring mix of revenue

  • Stickiness of revenue

  • Average contract size

  • Cost of revenue delivery

  • Criticality of solution

  • Total Addressable Market potential

From a macro perspective, multiples trend higher in low interest environments, and vice versa.

Multiples shown are calculated by taking the Enterprise Value / NTM revenue.

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Enterprise Value is calculated as: Market Capitalization + Total Debt - Cash

Market Cap fluctuates with share price day to day, while Total Debt and Cash are taken from the most recent quarterly financial statements available. That’s why we share this report each week - to keep up with changes in the stock market, and to update for quarterly earnings reports when they drop.

Historically, a 10x NTM Revenue multiple has been viewed as a “premium” valuation reserved for the best of the best companies.

Efficiency

Companies that can do more with less tend to earn higher valuations.

Three of the most common and consistently publicly available metrics to measure efficiency include:

CAC Payback Period: How many months does it take to recoup the cost of acquiring a customer?

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CAC Payback Period is measured as Sales and Marketing costs divided by Revenue Additions, and adjusted by Gross Margin.

Here’s how I do it:

  • Sales and Marketing costs are measured on a TTM basis, but lagged by one quarter (so you skip a quarter, then sum the trailing four quarters of costs). This timeframe smooths for seasonality and recognizes the lead time required to generate pipeline.

  • Revenue is measured as the year-on-year change in the most recent quarter’s sales (so for Q2 of 2024 you’d subtract out Q2 of 2023’s revenue to get the increase), and then multiplied by four to arrive at an annualized revenue increase (e.g., ARR Additions).

  • Gross margin is taken as a % from the most recent quarter (e.g., 82%) to represent the current cost to serve a customer

  • Revenue per Employee: On a per head basis, how much in sales does the company generate each year? The rule of thumb is public companies should be doing north of $450k per employee at scale. This is simple division. And I believe it cuts through all the noise - there’s nowhere to hide.

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Revenue per Employee is calculated as: (TTM Revenue / Total Current Employees)

  • Rule of 40: How does a company balance topline growth with bottom line efficiency? It’s the sum of the company’s revenue growth rate and EBITDA Margin. Netting the two should get you above 40 to pass the test.

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Rule of 40 is calculated as: TTM Revenue Growth % + TTM Adjusted EBITDA Margin %

A few other notes on efficiency metrics:

  • Net Dollar Retention is another great measure of efficiency, but many companies have stopped quoting it as an exact number, choosing instead to disclose if it’s above or below a threshold once a year. It’s also uncommon for some types of companies, like marketplaces, to report it at all.

  • Most public companies don’t report net new ARR, and not all revenue is “recurring”, so I’m doing my best to approximate using changes in reported GAAP revenue. I admit this is a “stricter” view, as it is measuring change in net revenue.

OPEX

Decreasing your OPEX relative to revenue demonstrates Operating Leverage, and leaves more dollars to drop to the bottom line, as companies strive to achieve +25% profitability at scale.

The most common buckets companies put their operating costs into are:

  • Cost of Goods Sold: Customer Support employees, infrastructure to host your business in the cloud, API tolls, and banking fees if you are a FinTech.

  • Sales & Marketing: Sales and Marketing employees, advertising spend, demand gen spend, events, conferences, tools.

  • Research & Development: Product and Engineering employees, development expenses, tools.

  • General & Administrative: Finance, HR, and IT employees… and everything else. Or as I like to call myself “Strategic Backoffice Overhead.”

All of these are taken on a Gaap basis and therefore INCLUDE stock based comp, a non cash expense.

Companies Included

1. Security & Identity (16 companies) Endpoint, network, IAM, security operations. The CISO budget.

CrowdStrike, Palo Alto Networks, Fortinet, Cloudflare, Zscaler, Okta, SentinelOne, SailPoint, Check Point, Qualys, Tenable, Rapid7, Varonis, Rubrik, Mitek, OneSpan

2. Data & AI Infrastructure (13 companies) Modern data stack, AI/ML platforms, vector and analytics infra, GPU compute. Software-native by design.

Snowflake, Arista Networks, Equinix, CoreWeave, MongoDB, DigitalOcean, Nebius, Elastic, Akamai, Fastly, Teradata, C3.ai, Cerebras

3. Dev Tools & Observability (10 companies) Anything bought out of the engineering budget.

Datadog, Atlassian, Figma, Dynatrace, Nutanix, GitLab, UiPath, JFrog, AvePoint, PagerDuty

4. Horizontal SaaS & Back Office (18 companies) Software sold across industries to ops, HR, finance, and collaboration teams. Not vertical-specific.

Oracle, ServiceNow, Workday, ADP, Paychex, Paycom, Paylocity, Zoom, DocuSign, Navan, monday.com, Asana, Workiva, BlackLine, RingCentral, 8x8, Box, Dropbox

5. GTM (MarTech & SalesTech) (16 companies) Anything bought out of the revenue org. Marketing automation, sales engagement, CRM, ad tech, customer experience.

Salesforce, Adobe, HubSpot, The Trade Desk, Twilio, Klaviyo, Braze, ZoomInfo, Freshworks, Amplitude, Five9, Zeta Global, Wix, Sprout Social, Yext, Criteo

6. Vertical SaaS (15 companies) Software built for a specific industry without take-rate or transaction economics.

Palantir, Autodesk, Veeva, Samsara, ServiceTitan, Guidewire, Tyler Technologies, Doximity, Procore, AppFolio, CCC Intelligent Solutions, Blackbaud, nCino, CareCloud, CS Disco

7. Take-Rate Platforms (18 companies) Marketplaces and commerce platforms that earn money on transaction volume.

Uber, Airbnb, Shopify, MercadoLibre, DoorDash, eBay, Zillow, CarGurus, Instacart, Etsy, Toast, Lyft, Opendoor, StubHub, Upwork, Coursera, Ethos, Fiverr

8. Payments & Money Movement (10 companies) The rails. Payment processors, payment infrastructure, B2B payments, treasury. Volume game, utility margins.

Intuit, Fiserv, Adyen, PayPal, Block, Shift4, BILL, Flywire, Marqeta, Lightspeed

9. Consumer Fintech, Lending & Crypto (15 companies) The front-end. Consumer-facing financial apps, BNPL, lending platforms, crypto exchanges. CAC-driven, marketing-heavy, totally different unit economics from #8.

Coinbase, Robinhood, SoFi, Chime, Affirm, Upstart, Circle, Bullish, Figure, Klarna, Sezzle, Gemini, Blend, Remitly, LendingClub

Please check out our data partner, Koyfin. It’s dope.

Wishing you trade at a high revenue and EBITDA multiple,

CJ

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