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Rodrigo Fernandes's avatar

Some caveats:

Paid customers vs. users

A “paid customer” can include multiple unique users, so comparing MAU to accounts isn’t apples-to-apples.

Peak-month MAU

Figma defines quarterly MAU as the single month in the quarter with the highest usage (i.e. a peak number, not an average) so it can overstate engagement.

Cohort filter

Figma calculates retention using only Paid Customers with > $10K ARR, dropping smaller, higher-churn accounts and inflating stickiness.

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AJ's avatar

Is this Net Dollar Retention calculation common? Looks like they are excluding churned customers…

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